Refund policy
Last updated: 17 August 2026
Your statutory rights
Nothing in this policy limits rights provided by UK consumer law. Products that are faulty, damaged, not as described or otherwise do not conform to the contract may qualify for a repair, replacement or refund as required by law.
Change-of-mind returns
For eligible non-perishable goods purchased online, customers may notify us within 14 days after receiving the order that they wish to cancel. After notifying us, eligible goods must be returned within a further 14 days. Items must be unused, unopened where hygiene or food safety requires it, and returned with their original packaging and proof of purchase.
Goods that cannot normally be returned for a change of mind
The cancellation right does not normally apply to goods that deteriorate or expire rapidly, personalised goods, or sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. This can include chilled, frozen, fresh or short-dated food and opened food or drink products. These exclusions do not apply when an item is faulty, damaged, unsafe, incorrectly supplied or not as described.
Damaged, incorrect or faulty items
Please inspect the order promptly. Contact us as soon as reasonably possible, preferably within 48 hours for damage or temperature-sensitive delivery issues, with the order number and photographs. The 48-hour request helps us investigate and does not remove statutory rights.
Returning an eligible item
Contact info@alnoorfoodsuk.co.uk before sending a return. We will provide return instructions. Unless the product is faulty, damaged, incorrect or not as described, the customer is responsible for the direct return cost. Goods remain the customer’s responsibility until received, so a tracked service is recommended.
Refunds
Approved refunds are made to the original payment method. We aim to process them within 5 business days after approval; the payment provider may take additional time to display the funds. For a valid cancellation, refunds will be issued within the time required by applicable law. Original standard outbound delivery charges are refunded where legally required; enhanced delivery costs are not refundable beyond the standard service amount.
Business identity and contact
Legal name: ALNOOR FOODS LTD
Company number: 04637885
Registered office: 139 Parlaunt Road, Langley, Slough, Berkshire, SL3 8BE, United Kingdom
Trading and warehouse address: Unit 8, 142 Johnson Street, Southall, UB2 5FD, United Kingdom
Telephone: +44 (0) 208 813 99 77
Email: info@alnoorfoodsuk.co.uk